Shipping policy
Thank you for shopping with us! We aim to provide you with a smooth and reliable delivery experience. Please review our shipping policy below.
Processing Times
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All orders are usually processed within 1–3 business days (excluding weekends and public holidays).
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You will receive a confirmation email once your order has been dispatched, including tracking details where available.
Shipping Rates & Delivery Estimates
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Shipping charges for your order will be calculated and displayed at checkout.
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Delivery times vary depending on your location and the shipping method selected at checkout.
(Please note: Delivery delays can occasionally occur due to factors outside our control, such as courier delays or customs processing.)
Domestic & International Shipping
- International shipping times vary depending on the destination and may be subject to customs fees, duties, or taxes. These charges are the responsibility of the customer.
Order Tracking
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Once your order has shipped, you will receive an email with a tracking number.
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Tracking information may take up to 24–48 hours to update.
Lost, Delayed, or Damaged Parcels
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We are not responsible for delays caused by the courier or customs.
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If your order is lost or arrives damaged, please contact us at micheal@metechgroup.com.au within 7 days of delivery so we can assist you in resolving the issue.
Changes to Shipping
We reserve the right to update or modify this shipping policy at any time. Any changes will be reflected on this page.